Chipolo tracking tags combine a signature minimalist and colorful design with a perfect balance of price and powerful features. They help you find your belongings with ease, so you can focus on living your life to the fullest. Chipolo trackers are made in Europe, and their plastic housing is made from at least 50% recycled materials. Learn more at chipolo.net.
This page exists so that anyone who receives an unexpected email or call from us can confirm who we are and that the domain that contacted them is genuinely ours.
We approach shops we think suit our products: bike shops, small electronics and phone shops, outdoor and travel retailers, and gift shops.
Corporate and promotional gifts
Domains: chipologifts.net, chipolo-gifts.net
We approach companies about Chipolo trackers as branded gifts for employees, clients or events, including custom printing on the tracker and its packaging.
These are the domains we use for the two outreach programs described above. To verify a message from another domain, contact info@chipolo.net.
You can also check from the other direction. Open chipolo.net/related-domains on our main company site and you will find both outreach domains listed there.
Why we contacted you
We contacted you because your business looks like a good fit for one of these programs, and we found your contact details through public business sources or a business contact data provider.
To be removed permanently, reply "Remove" to our email or say so in any other words, tell us during a call, or write to privacy@chipolo.net. We will stop straight away and remove you from our outreach — no reason needed.
This notice covers two things: contacting business representatives about our partner and corporate gifts programs, and visits to chipolopartners.net and chipologifts.net.
It does not cover the Chipolo app, Chipolo trackers or our webshop, which are covered by a separate policy at chipolo.net/privacy.
Who is responsible
Chipolo d.o.o., Gabrsko 12, 1420 Trbovlje, Slovenia, is the controller. You can contact us via privacy@chipolo.net.
Our data protection officer is Vesna Stanković, ITLAW, Vesna Stanković s.p., Kotnikova ulica 34, 1000 Ljubljana, Slovenia. Email vesna.stankovic@itlaw.si.
Where we got your details
We use publicly available business sources, such as company websites, business and trade directories, retailer listings and company registers. We also use business contact data providers, which compile work contact details from publicly available sources and may derive a work email address from a company's email format. We tell you the source of your details when we first contact you. You can also write to privacy@chipolo.net for further information.
Which data we keep
We keep your business contact details: company name, business address, business telephone, business email address, website, and, where applicable, a contact person's name and job title.
We also keep a record of where and when we found the details, the emails we sent you and whether they were delivered, any replies and correspondence with you, and short notes of any calls, so that we know what was agreed. If you ask us to stop, we keep the do-not-contact record described below.
We do not seek private contact details or sensitive personal information for these programs. If you send us any, for example by replying from a personal address, we delete what we do not need.
Purpose and legal basis
We use these details to contact your business about becoming a Chipolo retail partner, or about buying Chipolo trackers as corporate gifts, to send a limited number of follow-up messages where permitted, and to continue the conversation if you respond.
The legal basis is legitimate interest based on Article 6(1)(f) GDPR. Our interest is identifying relevant businesses for our retail partner and corporate gifts programs. Before using your contact information to reach out, we confirm that our message relates directly to your professional role and is necessary for our programs. We use your business contact details solely in a professional context and limit the number of follow-up messages we send. If you ask us to stop, we honor your request immediately and permanently.
We send marketing emails and make marketing calls only where permitted by applicable law.
We do not make decisions that have legal or similarly significant effects on you based solely on automated processing.
Who sees your data
We use Woodpecker to send our emails, Pipedrive to store contacts and correspondence, Cloudflare to host and protect these websites, and Plausible Analytics for visitor statistics. Where these providers process personal data on our behalf, they act under our instructions and data processing agreements. Some of these providers, or their own subcontractors, process data in the United States. Those transfers rely on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. You can ask us for a copy of the safeguards at privacy@chipolo.net. We do not sell or share your details for anyone else's marketing.
How long we keep it
The periods below apply to everything described under "Which data we keep": your contact details, where we found them, the emails we sent and their delivery, replies and correspondence, and call notes.
If you never reply, we delete data 24 months after we collected it, whether or not we have contacted you by then. Our follow-up messages do not extend this period.
If you reply or we start a business conversation, we delete data 24 months after our last exchange with you. That gives us time to pick up a conversation where we left off, which in trade and gift buying often happens a season or a year later.
If you ask us to stop, we remove you from our outreach and keep a minimal do-not-contact record: your email address and/or telephone number, the date you asked to be removed, and what you asked us to stop sending. We keep that record for as long as we need in order to respect your objection, and use it for nothing else. Your other details are deleted, unless we need them for a separate legal reason, such as handling a complaint.
Visiting these websites
We use Cloudflare to host and protect these websites. When you visit, Cloudflare processes technical request data, including your IP address, browser information and the page requested, to deliver the website and prevent attacks and abuse. Cloudflare retains request data processed on our behalf only for as long as needed to provide the service. Its data processing agreement requires deletion or return of any remaining personal data after the relevant service or our contract ends, unless retention is required by law. We do not export or separately store these request logs, or link them to our outreach records. Cloudflare also processes certain network and security data for its own purposes, as explained in its privacy policy.
We count visits with Plausible Analytics, an EU-based service that does not use cookies or track you across websites. To count daily visits, Plausible processes the IP address and browser information sent with a request to generate a site-specific daily identifier. It does not store raw IP addresses or the full User-Agent string sent by your browser. The secret value used to generate the identifier is replaced and deleted every 24 hours. Plausible stores event and session records, such as the page viewed, the referring website and the visitor's country, to calculate the aggregate statistics we see. Plausible retains these records in the EU for up to 5 years, or until we delete the site from our account, whichever happens first.
The legal basis is legitimate interest based on Article 6(1)(f) GDPR: running the sites securely and knowing how many people use them. We do not use this data to identify you.
Your rights
You can tell us to stop direct marketing, and we must stop.
Under Article 21(2) GDPR, you have an absolute right to object to direct marketing at any time. No reason is required. Reply "Remove" to any of our emails or say so in any other words, tell us during a call, or write to privacy@chipolo.net, and we will stop using your details for direct marketing. We keep the do-not-contact record described above, so that you stay removed.
For our other processing based on legitimate interests, such as running and protecting these websites, you may object on grounds relating to your particular situation. We will stop that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend legal claims. Write to privacy@chipolo.net to object.
You also have the right to ask for a copy of the data we keep about you (access), to have it corrected (rectification) or deleted (erasure), and to have our use of it restricted. Write to privacy@chipolo.net. This is free, and we answer within one month.
Complaints
If you believe our processing of your personal data infringes the General Data Protection Regulation, you can complain to the Slovenian Information Commissioner (Informacijski pooblaščenec) at ip-rs.si, or to another competent data protection authority, including one in the EEA country where you live or work, or where the alleged infringement occurred.
You do not have to contact us first, but we would welcome the chance to put things right. If something has gone wrong, write to privacy@chipolo.net and we will do our best to resolve it with you.
